Taking
a Look at Tele-ICUs
Tele-ICU refers to
the integration of a critical care team and state-of-the-art two-way,
audiovisual communication systems in hospitals. These systems are
designed to monitor patients in highly critical conditions,
hospitalized in the intensive care unit (ICU). Monitored by nurses
themselves, these systems act as a second set of eyes when people
need it most. The tele-ICU can provide a better hospital environment
by decreasing the length of hospital stay and decreasing mortality
rates. Furthermore, the tele-ICU system creates a better working
environment for hospital staff by teaching and assisting fellow
co-workers. Despite these aspects, the tele-ICU is a controversial
system. Many feel as though the tele-ICU interferes with ethical
standards in hospitals. In addition, some nurses themselves feel a
loss of identity while working with the tele-ICU. The tele-ICU can
cause debate over potential problems in the system, however
considering the amazing potential of the tele-ICU, I will show you
that these concerns can be quickly dispelled.
The tele-ICU is
designed to keep a closer eye on patients in critical care in
hospitals. They do this by setting up each room with two way
audiovisual cameras. Many might ask, how does this work? There is a
control “hub” that contains about 5 to 7 computer monitors which
display various data. The tele-ICU staff has access to the same
information that a bedside team would have. Real time vitals are
displayed on one computer screen while the others give access to lab
test results, care plan updates, and all other documentation
regarding the care of the patient (Goran). This allows for the
tele-ICU nurses, doctors, and other members of the critical care
team to constantly receive updated information on each patient.
This is where one
might ask how the cameras come into play. Each room is equipped with
these cameras which many think are constantly on. However that is not
the case. The two way audiovisual equipment is off until an alert is
given. The nurse monitoring the tele-ICU cameras will then look to
see what the cause of this alert was by checking the computer screen
to see for a drop in vitals. At this time, the nurse will turn on the
camera that is located in the room. The tele-ICU nurse can then see
the possible cause of the alert and actually communicate with the
patient to make sure they are still coherent. The time it takes for a
nurse to analyze a situation like this is cut in half because of the
tele-ICU. In a situation where there was no tele-ICU, a nurse would
have to run into the patients room and assess the situation to
identify the problem. This wastes valuable time and energy. If by
chance the alarm turned out to be nothing, no time is wasted by
running to the patients room because the tele-ICU only has to turn on
a camera . The ability to turn on a camera to check on a patient,
rather than having a nurse find time in their already busy schedule
to check on them, improves patient safety.
This raises
controversy over whether or not this system is completely ethical or
if it is an invasion of one's privacy. Privacy
is an important element in hospital care. Not only is it mandatory
for patient confidentiality, but it also eases the minds patients who
are in the ICU. Some may believe that the first thing that is
compromised with tele-ICU is privacy. Patients feel that having a
camera in their private room is intrusive. However, what many don’t
realize is that patients admitted into the tele-ICU are not watched
all the time. In reality, the amount of monitoring that happens in
the tele-ICU is equal to before. One difference being that a nurse
isn’t constantly walking into rooms and waking up the patients.
However, patients that are in very high critical conditions are often
watched more than others. The fact is, patients have every right to
be weary of tele-ICUs, but when you look at the bigger picture, one
can see that the purpose is not to interfere with the patients
privacy but rather improve a patients safety. When someone is
admitted into the ICU, they are going to be watched closely, whether
its in a tele-ICU or not. The tele-ICU is just a new way of watching
over patients. The only thing that is different is that a nurse is
watching you through a lense.
From
here another issue arises: What about the nurses themselves? How do
they feel about sitting behind a desk for 12 hours straight watching
a computer screen? Even though some nurses are drawn to the idea of
tele-ICUs because they see the potential it has in easing their
workload, some feel differntley about the situation. Many nurses feel
that spending so much time behind a computer sitting down is just as
stressful as working directly with the pateints. Tele-ICU nurses that
are spending eight to tweleve hours behind the computer are at higher
risk for eye strains, wrist injury, and neck strain from viewing data
on multipule screens. (Goran Making
the Move
26). Some hospitals take this into account when putting together
such an elobrate computer system that requires a lot of “down
time.” Ergonomic specialists are consulted to reduce the number of
workplace accidents caused from sitting at a computer for such long
periods. Nurses, as well as other tele-ICU staff, are advised to take
frequent breaks and to exercise in order to reduce the health risks
of this job (Goran Second
Set of Eyes 52).
In
her article “Making the Move: From Bedside to Camer-side,” Susan
Goran says, “Proffesional identity includes the attributes,
beliefs, values, motives, and experiences by which indivuals define
themselves in their professional lives.” Nurses feel as though they
will no longer be viewed as “real” nurses which compromises their
ability to openly accept this technology. Tele-ICU nurses are forced
to cope with how this new system affects their proffesional
identity. If nurses view themselves in such a way, it can lead to an
unhealthy work enviroment. Hospitals can give assistance in finding a
new identity for tele-ICU nurses by identifying specific roles and
providing new, challanging oppertunities in the workplace. By doing
this, hospitals can reduce the number of unhappy workers and
ultimatley provide a comfortable, pleasant workplace.
Tele-ICUs are new to many nurses and they will have get use to the
idea of working so closely with technology. They will have to share
their role as caregivers with the tele-ICU staff which many nurses
are finding hard to do. Many hospitals allow for shared positions.
This means that part of the time, the nurse works in the tele-ICU and
the regualr ICU. This can establish trust between the nurse and the
new system which can help ease the tension between nurses and the
tele-ICU. The most effective type of scheduling is still being
researched to identify the best way to collaborate this new
technology into hospitals and the already established staff (Goran
Making
the Move
24).
Even
though there may be some controversy over tele-ICU and the different
aspects of it, one can see through close examination, the benefits
outweigh and possibly eliminate the controversy. The simple fact that
mortaility rates have gone down in hospitals that are equipped with
tele-ICUs should help ease the minds of patients. From 2006 to 2007,
156 hospitals supported by tele-ICU rooms showed a 29% decline in
mortality rates. This means an additonal 7233 lives were saved (Goran
Second
Set of Eyes 53).
Patients may also be concerned with intrusting their lives with this
“new” technology. The fact of the matter is, this kind of
technology has been around since the 1950's. Early use of this
technology was used to transmit the vital signs of astronauts (Reed
176). Many elderly citizens know about the commonly used medical
alert system. If an elderly patient falls in their home, they can
simply press a button located on a necklace to reach assistance and
have medics arrive with help (Swann 516). The same basic principle is
applied to the tele-ICU, and elderly citizens fully support this type
of technology. With the press of a button inside a tele-ICU room, you
immediately contact a readily avaliable nurse who has the ability to
provide a quick response.
Furthermore,
patients are still going to recive top of the line care while
addmitted in the tele-ICU. There is still a bedside team to assist in
situations were a computer can't fix the problem. There is nothing in
the world that can take the place of the bedside team. If patients
are concerned with not getting the the personal care, they need not
worry. The purpose of the tele-ICU is not to replace the bedisde team
“...they are meant as additional care...” (Goran, Making
the Move
21). The tele-ICU computer system is also updated every four hours to
maintain accurate documentation of each patient. This ensures the
tele-ICU staff has everything they need to provide excellent care.
The care they provide benefits the patient by declining the
mortaility rate and length of their stay in hospitals (Nowlin 56).
The
tele-ICU staff has a very important role in the care of each patient.
Tele-ICU nurses have the duty of four basic jobs: virtual rounding,
alert response, providing bedside team support, and coaching and
collaboration (Goran Making
the Move
21). Virtual rounds consist of reviewing documentation of the patient
and looking for any “red flags” that indicate the need for for
further assesment. The camera located in a patients room may be
turned on to validate equipment settings. The tele-ICU nurse is also
in charge of alert response. This includes evaluation of alerts to
determine the possible cause and notify the proper response team.
The tele-ICU staff can support the bedside team by providing fast
delivery of patient documentation and/or lab results. Finally, the
tele-ICU can help coach and collaborate with other nurses. Most
tele-ICUs are watched by nurses with many years of experiece. If a
new nurse on a bedside team is faced with a situation that they have
never delt with before, they can ask for assistance from an
experienced member of the tele-ICU nurses. They can provide their
knowledge and skills to aid in the situation via the two way
audiovisual cameras.
Now,
it is clear to see how the tele-ICU does not take away jobs from
nurses and other hospital staff, it actually creates them. Most
obviously, a computer can not replace the kind of care administered
by a human being. As Goran explains “the purpose of the system is
not to replace bedside clinicians or bedside care, but to provide
improved safety through redundancy and enhance outcomes through
standardization” (A
Second Set of Eyes 47).
The
tele-ICU actually creates jobs for hospitals while at the same time
easing the workload of the bedside nurse. The tele-ICUs are watched
over by nurses with over 15 years of bedside experience in critical
care (Goran Second
Set of Eyes
49). As previously mentioned, this system does not eliminate the
bedside team, instead it actually creates another team entirely.
Someone will have to be hired to monitor the system and fix any
problems that arise . The system will need to be updated with new
software enhancements whenever possible. These are some examples of
how the tele-ICU can create jobs. A system that creates jobs while
keeping the ones that are already established is reassuring to
hospital staff.
Hospitals benefit
from all of these aspects as well as staff and patients. If a
hospital can lower mortalilty rates, provide better care, and create
more jobs, they can establish a good reputation. Patients will feel
at ease when going into a hospital with a reputation such as this and
people will want to work for a company with such high regard. Many
hospitals are experiencing staffing issues where there are too many
patients and not enough nurses. “The virtual ICU was developed in
part, because of shortage in physicians specializing in critical care
medicine” (Nowlin 54). The tele-ICU can watch over more people at a
time, that means that nurses and other ICU staff don't have to watch
over as many patients. Now hospitals can employ a seperate team for
the tele-ICU and ease the work load for nurses. All hospitals want is
the best outcome for all who enter the building, whether it is a
patient or an employee, and the tele-ICU has the ablility to improve
many different elements inside the hospital.
The concerns that
arise from patients, nurses, and hospitals about the tele-ICU are
important to address. This system is controversial, for many reasons.
However, it is important to take a look at the bigger picture and
realize that there are certain aspects of the tele-ICU system that
can drastically improve the way hosptials function. Patients are
concerned with their privacy and the ethicality of this system.
Nurses are weary of people not considering them “real” nurses
anymore. These are both important elements that need to be confronted
while considering the tele-ICU system. It is ultimatley up to
hospitals to ensure the quaility of their care to patients and to
establish specific job duties for nurses and the tele-ICU staff.
What many do not
realize is that there are bigger problems that need to be addressed
as well. There is an expected increase in population as many “baby
boomers” age. Many of these people develop chronic health
problems. This is going to cause hospitals to become overcrowded and
staff is going to be stretched thin. The tele-ICU has the ability to
help in this situation because it can monitor more patients at time.
This in turn will help hospitals meet the demand of increasing
population and the decreasing number of nurses. If more hospitals
were to equip their ICU rooms with this technology, the increasing
number of future patients can be provided with better health care
with less complications.
In this paper I
have set out to show that although there are concerns with tele-ICUs,
the pros of this system outweigh the cons. Tele-ICUs provide a second
set of eyes for monitoring patients that are in critical condition.
Tele-ICU provide fast service which saves valuable time. Concernes
for patient privacy can be quickly dispelled as the patients are not
constantly watched, but rather are able to be monitored from remote
in case of emergency. As the duties of the tele-ICU nurse become more
clearly defined, it will help establish the role of nurses in this
modern age. Just as every other industry has had to adapt to
technology, nursing is no exception. Overall, the tele-ICU system
provides benefits that can not be overlooked. It is the next wave in
the future of nursing and it will provide better care for all
patients.
Works Cited
Goran,
Susan F. "A Second Set Of Eyes: An Introduction To Tele-ICU."
Critical
Care Nurse
30.4 (2010): 46-56. Health
Source: Nursing/Academic Edition.
Web. 14 May 2012
Goran,
Susan, F. "Making The Move: From Bedside To Camera-Side."
Critical Care Nurse 32.1
(2012): e20-9. CINAHL with
Full Text. Web. 7 May 2012.
Nowlin, A. "Get
Ready For The Virtual ICU." Rn
67.8 (2004): 52. CINAHL
with Full Text.
Web. 14 May 2012.
Reed, K. "Telemedicine: Benefits To Advanced Practice Nursing
And The Communities They
Serve."
Journal Of The American Academy Of Nurse Practitioners 17.5
(2005): 176- 180. CINAHL with Full Text. Web. 7 May 2012
Swann
J. Telecare: looking to the future. International Journal Of Therapy
& Rehabilitation [serial on the Internet]. (2007, Nov), [cited
May 14, 2012]; 14(11): 512-517. Available from: CINAHL with Full
Text.